British Tide Shoes

WE OFFER WORLDWIDE FREE SHIPPING!

Order processing takes 1-3 business days and shipping takes around 7-12 business days and also offer a 2-5 Days DHL Official Shipping. However, depending on your location, customs, and availability your item can take anywhere between 1-3 weeks. Tracking numbers is available once the item arrives in the destination country or through email!

RETURNS

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@themensoutfits.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

You can always contact us for any return question at 

support@themensoutfits.com